Returns & Refunds

Last updated: 01/08/2026

This Returns and Refunds Policy applies to purchases made from Club 1933 through its website. By placing an order, customers agree to the terms set out below.

1. Consumer cancellation rights

If a customer is purchasing as a consumer in the United Kingdom or another territory where similar consumer cancellation rights apply, the customer may have the right to cancel an order within 14 days after the day on which the goods are received, without giving any reason.

To exercise the right to cancel, the customer must notify Club 1933 in writing within the 14-day cancellation period by email to support@club1933.co.uk, quoting the order number and stating clearly that the order is to be cancelled.

If the cancellation right is exercised within the applicable period, the customer must return the goods to Club 1933 without undue delay and, in any event, no later than 14 days after notifying Club 1933 of the cancellation.

2. Conditions for returned goods

To be eligible for a return and refund, items must be:

• Returned within the applicable return period.
• Unworn, unused, unwashed, and in a saleable condition.
• Complete with all original tags, labels, packaging, and any accessories included with the order.
• Free from damage, odours, stains, marks, pet hair, or any other signs of use beyond what is reasonably necessary to inspect the item.

Club 1933 reserves the right to reduce any refund to reflect any diminished value of the goods resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods.

3. Non-returnable items

Unless faulty, damaged, or not as described, the following items are non-returnable and non-refundable:

• Personalised, bespoke, custom-made, or made-to-order items.
• Sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed.
• Gift cards, digital products, downloadable content, or other non-tangible goods once supplied.
• Any item expressly stated as non-returnable at the point of sale, to the extent permitted by law.

Nothing in this policy excludes or limits any statutory rights that cannot legally be excluded.

4. Faulty, damaged, incorrect, or not-as-described items

If an item is faulty, damaged, incorrect, or not as described, the customer must contact Club 1933 as soon as reasonably possible and, where possible, within 7 days of delivery by email to support@club1933.co.uk, providing:

• The order number.
• A description of the issue.
• Clear photographs showing the fault, damage, or incorrect item.

Where an item is confirmed to be faulty, damaged, incorrect, or not as described, Club 1933 will, in accordance with applicable law, offer an appropriate remedy. Depending on the circumstances, this may include a repair, replacement, refund, or other remedy required by law.

5. Return procedure

No items should be returned without first contacting Club 1933 and receiving return instructions.

Customers are responsible for ensuring returned items are packaged securely. Club 1933 strongly recommends that returns are sent using a tracked and insured postal service, as proof of posting and delivery may be required in the event of loss in transit.

Club 1933 is not responsible for returned items that are lost or damaged in transit where the customer has arranged return delivery, except where Club 1933 has expressly agreed to arrange the return.

6. Return postage costs

Unless an item is faulty, damaged, incorrect, or not as described, the customer is responsible for all return postage costs.

Where Club 1933 confirms that an item is faulty, damaged, incorrect, or not as described, reasonable return postage costs may be reimbursed, provided that:

• Prior approval has been obtained from Club 1933; and
• Evidence of the postage cost is supplied.

Club 1933 reserves the right not to reimburse unreasonable, excessive, or unapproved return costs.

7. Refunds

Once returned goods are received and inspected, Club 1933 will notify the customer whether the refund has been approved.

Where a refund is due:

• Refunds will be made to the original payment method used at checkout.
• Refunds will be processed within 14 days of Club 1933 receiving the returned goods, or, where applicable, within 14 days of receiving evidence that the goods have been returned.
• Original standard delivery charges will be refunded where required by applicable consumer law in the case of a valid cancellation of the full order.
• Any enhanced delivery charges, such as express or premium shipping upgrades, are non-refundable unless required by law.
• Any deduction permitted by law may be made where the value of returned goods has been reduced by handling beyond what is reasonably necessary.

If only part of an order is returned, original shipping charges will not usually be refunded unless required by applicable law.

8. Exchanges

Club 1933 does not guarantee exchanges. If a customer wishes to exchange an item for a different size, colour, or product, the customer should contact Club 1933 at support@club1933.co.uk.

Where an exchange is not possible, the customer may return the original item in accordance with this policy and place a new order separately.

9. Rejected returns

Club 1933 reserves the right to refuse returns that do not comply with this policy, including items returned:

• Outside the relevant return period.
• In a used, worn, washed, damaged, or unsaleable condition.
• Without original tags or packaging where these form part of the product presentation.
• Without prior contact where return instructions were required.

Where a return is rejected, Club 1933 may return the item to the customer at the customer’s expense. If return postage is not paid, Club 1933 may retain the item for a reasonable period and then dispose of it in accordance with applicable law.

10. Statutory rights

Nothing in this policy affects or limits any statutory rights the customer may have under applicable consumer protection law, including rights relating to faulty, misdescribed, or unfit-for-purpose goods.

11. Contact details

All returns and refund enquiries should be sent to:

Club 1933

Email: support@club1933.co.uk

Address for returns: 38 Collingwood Street, Collingwood Buildings, Newcastle Upon Tyne, NE1 1JF